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User Satisfaction Survey

By completing the user satisfaction survey, you help us understand what you consider important and improve our services offered.

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With which type of intellectual property right did your most recent contact with Intellectual Property Section relate to? *

What was your most recent transaction with Intellectual Property Section? *

Which of our services did you use during your most recent transaction? *

Why did you contact the call centre? *

What is your level of satisfaction with the service you received during your most recent transaction * (on a scale of 1 to 10, where 1 is «not satisfied» and 10 is «very satisfied»)

How often do you use the services of the Intellectual Property Section? *

Please rate the level of importance of the following aspects to you * (on a scale of 1 to 10 where 1 is «not important» and 10 is «very important»)

Speed of service

Staff attitude

Staff knowledge

Intellectual Property Section’s Website

Quality of Correspondence

Other (please specify)

Please rate the level of satisfaction regarding the following * (on a scale of 1 to 10, where 1 is «not satisfied» and 10 is «very satisfied»)

Easiness of e-filling

Easiness of searching intellectual property’s registry

Registering a national trademark

Validating European Patent’s Translation

Renewing an intellectual property right

Updating intellectual property rights’ particulars

Comprehensive information on the Intellectual Property Section’s website

Speed of service

Staff attitude

Staff knowledge

Quality of Correspondence

What is your overall level of satisfaction with the Intellectual Property Section * (on a scale of 1 to 10, where 1 is «not satisfied» and 10 is «very satisfied»)

How likely is it that you would recommend our services to a friend or colleague * (on a scale of 1 to 10, where 1 is «not likely» and 10 is «very likely»)

Do you have any further comments you would like to make regarding the services provided by the Intellectual Property Section?

What best describes you? *

Type the code shown *

By Telephone

to the contact persons
Monday to Friday
7:30 – 15:00
Fax.: 357 22304887 / 22404489

By Mail

Department of Registrar of Companies and Intellectual Property
Corner Makariou III Avenue and Karpenisiou Street
"XENIOS" Building 1427 Nicosia

By E-mail

markspat@drcor.meci.gov.cy
deptcomp@drcor.meci.gov.cy

User Satisfaction Survey

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